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Using the Shopbot a few days ago I got communication errors a few times, non-responsive stop button and circles that where non consistently the same shape or curvature.

I described the situation to Shopbot tech support and they replied:

Make sure you have firmware loaded that matches the software version using the Utilities -> Install Control Box Firmware menu.  Once that's finished, check that the settings are correct by going to Utilities-> Reset Default Settings and choosing the file that matches your machine.  This may take care of a couple of those problems.  Let us know what problems persist after doing these things.

I'll be back to the shop Friday to do these things unless maybe someone at the shop could do them sooner.